Customer Service Representative
3.
4 Chilton, WI Chilton, WI Full-time Full-time $18 an hour $18 an hour 11 days ago 11 days ago 11 days ago JOB SUMMARY The Customer Service Representative is responsible for receiving and processing customer orders.
Frequent contact with customers via telephone or email regarding inquiries on product information, pricing, general shipping information, requests for product documentation, and concerns.
Requires computer skills to process orders, verify order information, and determine product availability.
May also provide technical support to the customer as well as provide sales support to Division Sales Managers.
RESPONSIBILITIES Enter orders including verification of product availability, pricing, and instruction regarding customer shipping requirements.
Includes computation of freight charges, which may include doing comparisons to provide customer with the best rate based on order size and shipping location, and order totals.
Maintain business relationships and provide outstanding and efficient customer service.
Work closely with inventory and production staff to inform them of customer needs as well as inquire about product availability.
Relay information to customer as provided from the sales staff or other resources including pricing and general product information.
Work closely with all departments for prompt shipment of orders.
Adopt a continuous improvement mindset, focusing on identification of process improvement.
Handle activities in a timely manner and escalate to management appropriately when issues arise.
Work with internal teams in a positive and collaborative manner to provide a superior customer experience.
Manage customer concerns from receipt to resolution.
EDUCATION High school diploma or equivalent required.
Strong customer service experience and/or training preferred.
Successful candidate's must be detail focused, have strong organizational and communication skills and be proficient with Microsoft Suite along with general office skills.
Starting Pay:
$18.
00/hr HEALTH INSURANCE Effective the first of the month following 60 days of employment $250 Deductible (Single) / $500 Deductible (Family) PPO Plan (United Health Care) 80%-20% in PPO / 60%-40% out of PPO Prescription Drugs (Retail):
Prescription Drugs (Mail Order-90 Day):
Tier 1 $10 Tier 1 $25.
00 Tier 2 $35 Tier 2 $87.
50 Tier 3 $60 Tier 3 $150.
00 Current Weekly Cost:
Single $30 / Limited Family (Employee
Spouse OR Employee
Child(ren):
$45 / Family:
$52 DENTAL INSURANCE Effective the first of the month following 60 days of employment $25 deductible 100% Preventative (No Deductible) / 80% Basic / 50% Major/Orthodontics (up to age 19) Current Weekly Cost:
Included in Health Cost VISION INSURANCE In-Network:
$0 exam / $130 allowance for frames / $0 lenses / $120 allowance for contact lenses Current Weekly Cost:
Included in Health Cost FLEXIBLE SPENDING ACCOUNT (FSA) Effective the first of the month following 60 days of employment Deductions are taken pre-tax Amount Allowed for Medical $3,050 per calendar year Amount Allowed for Dependent Care $5,000 per calendar year Up to $610 may be rolled over into the next year $450 Company Contribution after 1 year SHORT-TERM DISABILITY Effective the first of the month following 60 days of employment $500 per week for 26 weeks (1st day after injury / 8th day after illness) LIFE INSURANCE Effective the first of the month following 60 days of employment $25,000 Life Insurance (Term) $25,000 Accidental Death and Dismemberment Benefit VACATION 1 week (prorated in your 1st year) 2 weeks after 2 years of service 3 weeks after 7 years of service 4 weeks after 12 years of service 5 weeks after 18 years of service HOLIDAYS 8 full paid holidays / 2 (half-day) paid holidays (Includes 1 personal paid holidays) 401(K) PLAN 100% match of the first 3 % / 50% match of the next 2% Pre-tax or Roth contributions Eligible the start of the quarter after 60 days of employment PROFIT SHARING PLAN 5% Profit Sharing contributed to 401(K) plan This is intended to be an overview of the benefit programs offered by Briess Industries, Inc.
The benefit programs may be altered at any time at the sole discretion of Briess Industries, Inc.
Come grow with Briess!
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
Monday through Friday, 1st shift, 8 hour shift Work Remotely:
No Work Location:
Chilton, WI Enter orders including verification of product availability, pricing, and instruction regarding customer shipping requirements.
Includes computation of freight charges, which may include doing comparisons to provide customer with the best rate based on order size and shipping location, and order totals.
Maintain business relationships and provide outstanding and efficient customer service.
Work closely with inventory and production staff to inform them of customer needs as well as inquire about product availability.
Relay information to customer as provided from the sales staff or other resources including pricing and general product information.
Work closely with all departments for prompt shipment of orders.
Adopt a continuous improvement mindset, focusing on identification of process improvement.
Handle activities in a timely manner and escalate to management appropriately when issues arise.
Work with internal teams in a positive and collaborative manner to provide a superior customer experience.
Manage customer concerns from receipt to resolution.
Effective the first of the month following 60 days of employment $250 Deductible (Single) / $500 Deductible (Family) PPO Plan (United Health Care) 80%-20% in PPO / 60%-40% out of PPO Prescription Drugs (Retail):
Prescription Drugs (Mail Order-90 Day):
Current Weekly Cost:
Single $30 / Limited Family (Employee
Spouse OR Employee
Child(ren):
$45 / Family:
$52 Effective the first of the month following 60 days of employment $25 deductible 100% Preventative (No Deductible) / 80% Basic / 50% Major/Orthodontics (up to age 19) Current Weekly Cost:
Included in Health Cost In-Network:
$0 exam / $130 allowance for frames / $0 lenses / $120 allowance for contact lenses Current Weekly Cost:
Included in Health Cost Effective the first of the month following 60 days of employment Deductions are taken pre-tax Amount Allowed for Medical $3,050 per calendar year Amount Allowed for Dependent Care $5,000 per calendar year Up to $610 may be rolled over into the next year $450 Company Contribution after 1 year Effective the first of the month following 60 days of employment $500 per week for 26 weeks (1st day after injury / 8th day after illness) Effective the first of the month following 60 days of employment $25,000 Life Insurance (Term) $25,000 Accidental Death and Dismemberment Benefit 1 week (prorated in your 1st year) 2 weeks after 2 years of service 3 weeks after 7 years of service 4 weeks after 12 years of service 5 weeks after 18 years of service 8 full paid holidays / 2 (half-day) paid holidays (Includes 1 personal paid holidays) 100% match of the first 3 % / 50% match of the next 2% Pre-tax or Roth contributions Eligible the start of the quarter after 60 days of employment 5% Profit Sharing contributed to 401(K) plan 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Chilton, WI Chilton, WI Full-time Full-time $18 an hour $18 an hour 11 days ago 11 days ago 11 days ago JOB SUMMARY The Customer Service Representative is responsible for receiving and processing customer orders.
Frequent contact with customers via telephone or email regarding inquiries on product information, pricing, general shipping information, requests for product documentation, and concerns.
Requires computer skills to process orders, verify order information, and determine product availability.
May also provide technical support to the customer as well as provide sales support to Division Sales Managers.
RESPONSIBILITIES Enter orders including verification of product availability, pricing, and instruction regarding customer shipping requirements.
Includes computation of freight charges, which may include doing comparisons to provide customer with the best rate based on order size and shipping location, and order totals.
Maintain business relationships and provide outstanding and efficient customer service.
Work closely with inventory and production staff to inform them of customer needs as well as inquire about product availability.
Relay information to customer as provided from the sales staff or other resources including pricing and general product information.
Work closely with all departments for prompt shipment of orders.
Adopt a continuous improvement mindset, focusing on identification of process improvement.
Handle activities in a timely manner and escalate to management appropriately when issues arise.
Work with internal teams in a positive and collaborative manner to provide a superior customer experience.
Manage customer concerns from receipt to resolution.
EDUCATION High school diploma or equivalent required.
Strong customer service experience and/or training preferred.
Successful candidate's must be detail focused, have strong organizational and communication skills and be proficient with Microsoft Suite along with general office skills.
Starting Pay:
$18.
00/hr HEALTH INSURANCE Effective the first of the month following 60 days of employment $250 Deductible (Single) / $500 Deductible (Family) PPO Plan (United Health Care) 80%-20% in PPO / 60%-40% out of PPO Prescription Drugs (Retail):
Prescription Drugs (Mail Order-90 Day):
Tier 1 $10 Tier 1 $25.
00 Tier 2 $35 Tier 2 $87.
50 Tier 3 $60 Tier 3 $150.
00 Current Weekly Cost:
Single $30 / Limited Family (Employee
Spouse OR Employee
Child(ren):
$45 / Family:
$52 DENTAL INSURANCE Effective the first of the month following 60 days of employment $25 deductible 100% Preventative (No Deductible) / 80% Basic / 50% Major/Orthodontics (up to age 19) Current Weekly Cost:
Included in Health Cost VISION INSURANCE In-Network:
$0 exam / $130 allowance for frames / $0 lenses / $120 allowance for contact lenses Current Weekly Cost:
Included in Health Cost FLEXIBLE SPENDING ACCOUNT (FSA) Effective the first of the month following 60 days of employment Deductions are taken pre-tax Amount Allowed for Medical $3,050 per calendar year Amount Allowed for Dependent Care $5,000 per calendar year Up to $610 may be rolled over into the next year $450 Company Contribution after 1 year SHORT-TERM DISABILITY Effective the first of the month following 60 days of employment $500 per week for 26 weeks (1st day after injury / 8th day after illness) LIFE INSURANCE Effective the first of the month following 60 days of employment $25,000 Life Insurance (Term) $25,000 Accidental Death and Dismemberment Benefit VACATION 1 week (prorated in your 1st year) 2 weeks after 2 years of service 3 weeks after 7 years of service 4 weeks after 12 years of service 5 weeks after 18 years of service HOLIDAYS 8 full paid holidays / 2 (half-day) paid holidays (Includes 1 personal paid holidays) 401(K) PLAN 100% match of the first 3 % / 50% match of the next 2% Pre-tax or Roth contributions Eligible the start of the quarter after 60 days of employment PROFIT SHARING PLAN 5% Profit Sharing contributed to 401(K) plan This is intended to be an overview of the benefit programs offered by Briess Industries, Inc.
The benefit programs may be altered at any time at the sole discretion of Briess Industries, Inc.
Come grow with Briess!
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Schedule:
Monday through Friday, 1st shift, 8 hour shift Work Remotely:
No Work Location:
Chilton, WI Enter orders including verification of product availability, pricing, and instruction regarding customer shipping requirements.
Includes computation of freight charges, which may include doing comparisons to provide customer with the best rate based on order size and shipping location, and order totals.
Maintain business relationships and provide outstanding and efficient customer service.
Work closely with inventory and production staff to inform them of customer needs as well as inquire about product availability.
Relay information to customer as provided from the sales staff or other resources including pricing and general product information.
Work closely with all departments for prompt shipment of orders.
Adopt a continuous improvement mindset, focusing on identification of process improvement.
Handle activities in a timely manner and escalate to management appropriately when issues arise.
Work with internal teams in a positive and collaborative manner to provide a superior customer experience.
Manage customer concerns from receipt to resolution.
Effective the first of the month following 60 days of employment $250 Deductible (Single) / $500 Deductible (Family) PPO Plan (United Health Care) 80%-20% in PPO / 60%-40% out of PPO Prescription Drugs (Retail):
Prescription Drugs (Mail Order-90 Day):
Current Weekly Cost:
Single $30 / Limited Family (Employee
Spouse OR Employee
Child(ren):
$45 / Family:
$52 Effective the first of the month following 60 days of employment $25 deductible 100% Preventative (No Deductible) / 80% Basic / 50% Major/Orthodontics (up to age 19) Current Weekly Cost:
Included in Health Cost In-Network:
$0 exam / $130 allowance for frames / $0 lenses / $120 allowance for contact lenses Current Weekly Cost:
Included in Health Cost Effective the first of the month following 60 days of employment Deductions are taken pre-tax Amount Allowed for Medical $3,050 per calendar year Amount Allowed for Dependent Care $5,000 per calendar year Up to $610 may be rolled over into the next year $450 Company Contribution after 1 year Effective the first of the month following 60 days of employment $500 per week for 26 weeks (1st day after injury / 8th day after illness) Effective the first of the month following 60 days of employment $25,000 Life Insurance (Term) $25,000 Accidental Death and Dismemberment Benefit 1 week (prorated in your 1st year) 2 weeks after 2 years of service 3 weeks after 7 years of service 4 weeks after 12 years of service 5 weeks after 18 years of service 8 full paid holidays / 2 (half-day) paid holidays (Includes 1 personal paid holidays) 100% match of the first 3 % / 50% match of the next 2% Pre-tax or Roth contributions Eligible the start of the quarter after 60 days of employment 5% Profit Sharing contributed to 401(K) plan 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance.
Estimated Salary: $20 to $28 per hour based on qualifications.
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